Clear rules for using our website and commissioning design, development, and marketing services, including enquiries from Meta Ads.
These Terms & Conditions (“Terms”) govern your use of the website ukcreativedesign.com and the design, development, branding, and digital marketing services offered by UK Creative Design (“we”, “us”, “our”), based in London, United Kingdom.
Contact: info@ukcreativedesign.com · +44 7460 017462 · London, United Kingdom.
By accessing our website, submitting an enquiry, responding to our Meta (Facebook or Instagram) ads, or purchasing our services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website or services.
If you accept on behalf of a business, you confirm that you have authority to bind that business.
Our website and services are intended for businesses and individuals aged 18 or over. By using our services, you confirm that you meet this requirement.
We provide professional digital services that may include logo and branding design, UI/UX and mobile app design, web development, app and software development, e-commerce solutions, SEO, PPC, social media marketing, content, photography, and related consulting.
Exact deliverables, timelines, fees, and milestones are set out in a quote, proposal, order confirmation, or written agreement for each project. Where a project agreement conflicts with these Terms on project-specific points, the project agreement prevails for that project.
Advertising claims on Meta or other channels describe our general services. Final scope and pricing are confirmed in writing before paid work begins.
You agree to use our website and services lawfully and honestly. You must not misuse the site, attempt unauthorised access, submit false information, or use our services for illegal, fraudulent, or infringing activity.
We aim to keep website and ad content accurate. Examples, case studies, prices, and timelines are illustrative unless confirmed in a written quote. Results vary by project, industry, and client inputs. We do not guarantee specific rankings, revenue, or business outcomes unless expressly stated in a signed agreement.
When you submit a contact form, Lead Ad, or other enquiry (including via Meta Ads), you confirm that the details you provide are accurate and that we may contact you by email, phone, or messaging apps about your request.
Submitting an enquiry does not create a binding project contract until both parties agree scope and payment terms in writing. Lead and enquiry data is handled as described in our Privacy Policy.
Clients must provide timely access to content, brand assets, feedback, and approvals needed to deliver the project. Delays in client input may extend timelines.
Clients warrant that materials they supply (logos, copy, images, data) do not infringe third-party rights and that they have permission to use them. Clients are responsible for the legality of their own business claims, regulated industry disclosures, and final published content unless we have expressly agreed otherwise in writing.
Fees, deposits, payment schedules, and accepted payment methods are stated in your quote or invoice. Work may pause if invoices are overdue.
Unless otherwise agreed, final design files, code, credentials, or campaign assets are released after cleared payment of amounts due for those deliverables.
Third-party costs (domain, hosting, stock assets, ad spend, app store fees, licensed plugins) are usually payable by the client and are separate from our service fees unless the quote says otherwise.
Because our services are custom digital work, refunds are limited:
Our pre-existing tools, frameworks, templates, know-how, and brand assets remain our property. Upon full payment for a deliverable, the client receives ownership of the final custom deliverable created specifically for them, unless a different licence is agreed in writing.
Portfolio use: unless you opt out in writing, we may display completed work in our portfolio, case studies, and marketing (including social media), without disclosing confidential commercial information.
Each party should keep confidential information received from the other reasonably secure and use it only for the project, except where disclosure is required by law or the information is already public through no fault of the receiving party.
Services may rely on third-party platforms such as hosting providers, domain registrars, analytics tools, payment gateways, app stores, and advertising platforms including Meta. We are not responsible for outages, policy changes, account suspensions, or limitations imposed by those providers.
If we manage Meta Ads or similar campaigns for you, you remain the advertiser of record for your products/services and must comply with Meta Advertising Standards and applicable law. You must provide accurate business information for Business Manager verification when required.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or pure economic loss, including lost profits, lost data, business interruption, or reputational harm, arising from use of the website or services.
Our total aggregate liability arising out of any project is limited to the fees you paid us for that project in the 3 months before the claim, except where liability cannot be limited by law (including death or personal injury caused by negligence, or fraud).
Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms and explains how we handle website, enquiry, and Meta Ads-related data.
We may update these Terms from time to time. The “Last updated” date on this page will change when we do. Continued use of the website after changes means you accept the updated Terms for future use. Existing signed project agreements are not changed retrospectively except by mutual written agreement.
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without prejudice to any mandatory consumer protections that may apply if you are contracting as a consumer.
Questions about these Terms:
UK Creative Design
London, United Kingdom
Email: info@ukcreativedesign.com
Phone: +44 7460 017462
Contact us before starting a project and we will confirm scope, payments, deliverables, and how Meta lead enquiries are handled.
Happy to help
Need help? Message our team on WhatsApp. We reply during working hours.