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Who we are
This Privacy Policy applies to the website ukcreativedesign.com and related online services operated by UK Creative Design (“we”, “us”, “our”), a digital design and development studio based in London, United Kingdom.
For privacy questions or data requests, contact us at info@ukcreativedesign.com, telephone +44 7460 017462, or write to us at London, United Kingdom.
If you are in the UK or European Economic Area, UK Creative Design is the data controller for personal data collected through this website and our advertising campaigns, including Meta (Facebook and Instagram) ads.
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Scope of this policy
This policy explains what personal data we collect, why we collect it, how we use and share it, how long we keep it, and the rights available to you. It covers visitors to our website, people who contact us or request a quote, and people who interact with our ads on Meta platforms (Facebook and Instagram) or other advertising channels.
By using our website, submitting a form, or engaging with our ads, you acknowledge that you have read this Privacy Policy. Where required by law, we will ask for your consent before using certain cookies or marketing technologies.
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Personal data we collect
Depending on how you interact with us, we may collect:
- Identity and contact details: name, email address, phone number, and business name.
- Enquiry details: subject, message content, service interest, project requirements, and any files or notes you choose to send.
- Technical data: IP address, browser type, device type, operating system, referring URL, pages viewed, and approximate location derived from IP.
- Marketing and advertising data: ad interactions, campaign identifiers, click IDs, and conversion events when you reach us via Meta Ads or similar platforms.
- Communication records: emails, WhatsApp or phone notes related to your enquiry or project.
We do not intentionally collect special-category data (such as health, religion, or political opinions) through this website. Please do not include sensitive personal information in free-text form fields.
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How we collect your data
We collect personal data when you:
- Submit our website contact or enquiry form.
- Email, call, or message us (including WhatsApp).
- Request a quote, book a discovery call, or become a client.
- Interact with our Meta (Facebook/Instagram) ads, Lead Ads, or landing pages linked from those ads.
- Browse our website, where cookies, pixels, or similar technologies may collect technical and usage data.
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How we use your data
We use personal data to:
- Respond to enquiries, provide quotes, and deliver our design, development, and marketing services.
- Manage projects, contracts, invoices, and customer support.
- Improve our website, services, and user experience.
- Measure and improve advertising performance, including Meta Ads campaign reporting and conversion tracking.
- Send service-related messages and, where permitted, marketing communications about our services.
- Detect fraud, abuse, and security incidents, and meet legal or regulatory obligations.
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Legal bases for processing (UK GDPR)
Where UK GDPR or EU GDPR applies, we process personal data on one or more of these bases:
- Contract: to take steps at your request before entering a contract, or to perform a contract with you.
- Legitimate interests: to operate and improve our business, respond to enquiries, secure our website, and measure marketing effectiveness, where those interests are not overridden by your rights.
- Consent: for non-essential cookies, certain advertising/analytics technologies, and optional marketing emails, where consent is required. You may withdraw consent at any time.
- Legal obligation: where we must retain or disclose information to comply with law.
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Meta Ads, pixels and advertising partners
We may run advertising on Meta platforms, including Facebook and Instagram. When you view or click our ads, visit pages linked from those ads, or submit a lead form, Meta and we may process limited personal and event data to deliver, measure, and improve those ads.
This can include the Meta Pixel, Conversions API, or similar tools that help us understand whether an ad led to a visit, enquiry, or other conversion. Data shared for these purposes may include hashed contact details (where used), device and browser information, and event data such as page views or form submissions.
Meta Platforms, Inc. (and related Meta companies) may use this information in accordance with Meta’s Data Policy and your Meta account and cookie settings. You can manage Meta ad preferences through your Facebook/Instagram settings and visit Meta’s advertising help resources for more information.
We only use advertising and lead data for legitimate business purposes related to our services (for example, responding to your enquiry and measuring campaign performance). We do not sell your personal data.
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Cookies and similar technologies
Our website may use cookies, pixels, local storage, and similar technologies to:
- Keep the site secure and functional (strictly necessary cookies).
- Remember preferences and improve performance.
- Understand traffic and usage (analytics).
- Measure advertising and remarketing effectiveness, including Meta Ads.
You can control cookies through your browser settings. Blocking some cookies may affect site features. Where required by law (including UK PECR/GDPR), we will seek consent before placing non-essential cookies or advertising trackers.
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Who we share data with
We may share personal data with trusted service providers who help us operate our business, only as needed and under appropriate safeguards. Categories of recipients include:
- Website hosting and infrastructure providers.
- Email and communication providers used to send and receive messages.
- Security and form-protection tools (for example, Google reCAPTCHA).
- Analytics and advertising partners, including Meta Platforms for Meta Ads measurement and delivery.
- Professional advisers (accountants, lawyers) where reasonably required.
- Authorities where required by law or to protect our legal rights.
We do not sell personal data. We do not allow third parties to use your enquiry data for their own unrelated marketing.
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International transfers
Some providers (including Meta and other cloud or advertising services) may process data outside the United Kingdom or European Economic Area. Where that happens, we take steps required by applicable law, such as relying on adequacy decisions or standard contractual clauses, to protect your information.
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How long we keep your data
We keep personal data only as long as needed for the purposes described in this policy, including legal, accounting, and reporting requirements.
- Website enquiries and Meta lead enquiries: typically retained for up to 24 months after last contact, unless a project continues or a longer period is required.
- Client project and contract records: retained for the project duration and for a reasonable period afterwards (often up to 6 years) for legal and accounting reasons.
- Marketing suppression lists: retained as needed to honour opt-out requests.
When data is no longer required, we delete or anonymise it securely.
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Security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No method of transmission over the internet is completely secure, but we work to safeguard your information using industry-standard practices.
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Children’s privacy
Our website and services are directed to businesses and adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, contact info@ukcreativedesign.com and we will take appropriate steps to delete it.
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Your privacy rights
Depending on your location, you may have rights under UK GDPR, EU GDPR, and similar laws, including the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your data (where applicable).
- Restrict or object to certain processing, including direct marketing.
- Request data portability.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with a supervisory authority (in the UK, the Information Commissioner’s Office: ico.org.uk).
To exercise your rights, email info@ukcreativedesign.com. We may need to verify your identity before fulfilling a request. California residents may also have CCPA/CPRA rights, including the right to know, delete, and opt out of “sale” or “sharing” of personal information for cross-context behavioural advertising. We do not sell personal information for money; if you wish to opt out of advertising-related sharing where that concept applies, contact us using the details above.
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Third-party websites
Our website may link to third-party sites (including social media platforms). We are not responsible for their privacy practices. Please review their policies before providing personal data.
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Changes to this policy
We may update this Privacy Policy to reflect legal, technical, or business changes. The “Last updated” date on this page will change when we do. Continued use of the website after updates means you acknowledge the revised policy. For material changes, we may provide additional notice where appropriate.
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Contact us
UK Creative Design
London, United Kingdom
Email: info@ukcreativedesign.com
Phone: +44 7460 017462
Website: ukcreativedesign.com